ACRES BUILDING CONSULTANTS LIMITED
The Customer's attention is particularly drawn to the provisions of clause 12.
1.1 Definitions. In these Conditions, the following definitions apply:
a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.
the charges payable by the Customer for the supply of the Services in accordance with clause 9.
has the meaning set out in clause 2.2.
these terms and conditions as amended from time to time in accordance with clause 16.8.
the contract between the Supplier and the Customer for the supply of Services in accordance with these Conditions.
the person or firm who purchases Services from the Supplier.
the deliverables set out in the Order produced by the Supplier for the Customer.
Intellectual Property Rights:
all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
the Customer's order for Services as set out in the Customer's purchase order form, or the Customer's written acceptance of a quotation by the Supplier, or on the Supplier’s order form submitted by the Customer, as the case may be.
the services, including the Deliverables, supplied by the Supplier to the Customer as set out in the Order.
Acres Building Consultants Limited registered in England and Wales with company number 07768324.
has the meaning set out in clause 7.1.7.
1.2 Construction. In these Conditions, the following rules apply:
1.2.1 a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
1.2.2 a reference to a party includes its personal representatives, successors or permitted assigns;
1.2.3 a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;
1.2.4 any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
1.2.5 a reference to writing or written includes faxes and e-mails.
2. BASIS OF CONTRACT
2.1 The Order constitutes an offer by the Customer to purchase Services in accordance with these Conditions.
2.2 The Order shall only be deemed to be accepted when the Supplier issues written acceptance of the Order at which point and on which date the Contract shall come into existence (Commencement Date).
2.3 * The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Supplier which is not set out in the Contract.
2.4 Any samples, drawings, descriptive matter or advertising issued by the Supplier, and any descriptions or illustrations contained in the Supplier's catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.
2.5 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
2.6 Any quotation given by the Supplier shall not constitute an offer, and is only valid for a period of 30 days from its date of issue.
3. CONSUMER SALES
If the customer is natural person who is acting outside his trade, business or profession (a Consumer), any warranties given in these terms and conditions or any schedule to them are in addition to and not in substitution for the Consumer’s statutory rights relating to faulty or misdescribed goods or services.
4. SUPPLY OF SERVICES
4.1 The Supplier shall supply the Services to the Customer in accordance with the description or specification set out in the Order in all material respects.
4.2 The Supplier shall use all reasonable endeavours to meet any performance dates specified in the Order, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.
4.3 The Supplier shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and the Supplier shall notify the Customer in any such event.
4.4 The Supplier warrants to the Customer that the Services will be provided using reasonable care and skill.
4.5 The Supplier shall hold adequate professional indemnity insurance.
5. SPECIFIC PROVISION REGARDING BUILDING SURVEYING SERVICES
5.1 Inspection: Supplier is not required to undertake any action that would risk damage to person or property.
5.2 The Supplier shall inspect as much of the surface area as is possible but will not inspect those areas that are covered, inaccessible or unexposed.
5.3 The Supplier shall lift loose floorboards or trap doors not covered by heavy objects or fitted floor coverings. Heavy items of furniture shall not be moved.
5.4 The Supplier shall inspect roof spaces not higher than three (3) metres above ground level if suitable hatches are present. Other roofs shall be inspected using binoculars. The Supplier shall not walk on flat roofs.
5.5 The inspection shall include boundaries, grounds and permanent outbuildings.
5.6 The Supplier shall carry out a visual inspection of the service installation where accessible and advise if specialist tests are required. The Supplier will not test or assess the efficiency of electrical, gas, plumbing, heating or drainage installations, or compliance with current regulations, or the internal condition of any chimney, boiler or other flue.
5.7 The Supplier shall identify any areas that were unable to be included in the inspection but are recommended for further investigation. The Supplier will not inspect woodwork or other parts of the structure which are covered, unexposed or inaccessible. All such areas will be assumed to be sound and in good repair and free from defects. The Supplier will not express an opinion about, nor will it advise on the condition of uninspected parts. This does not imply any representation or statement about such parts. The Supplier is unable to comment on the condition of inaccessible areas.
5.8 For units forming part of a larger building or group or related buildings the inspection shall also include:
5.8.1 the remainder of the exterior of the building in which the property is situated;
5.8.2 the common services and communal areas serving the property; and
5.8.3 any garages and substantial outbuildings forming part of the larger property.
5.9 Hazardous material: The Supplier shall assume that no deleterious or hazardous materials or techniques have been used in the construction of the property but shall advise the Customer of any opinion that such conditions exist and require further investigation.
5.10 Ground conditions: The Supplier shall not be required to comment on the existence of contamination but shall recommend further investigation by a specialist if necessary.
5.11 Consents, approvals and searches: The Supplier shall be entitled to assume that the property is not subject to any unusual or onerous restrictions.
5.12 The Supplier shall be entitled to assume that all planning, building regulations and other consents required for the property have been obtained and is not required to verify any information in this respect. Drawings and plans shall not be inspected by the Supplier.
5.13 Report: The Supplier shall be entitled to assume that the property is unaffected by any matters that would be revealed by a Local Search, replies to the usual enquires or by a Statutory Notice, and that the condition, use or intended use of the property is lawful.
5.14 The report shall advise the Customer on the visible condition of the property with reference to any significant defects, hazards or other problems that are likely to have a material effect on its use or value.
5.15 The report shall include statements on:
5.15.1 the main aspects of the property including the site, location, design, structural framework, fabric and services;
5.15.2 any serious defects;
5.15.3 repairs required in the immediate or near future;
5.15.4 any material defect or hazard that may affect the use or value of the property;
5.15.5 the grounds, boundaries and environmental aspects relevant to the property;
5.15.6 any compliance issues arising in connection with fire, environmental health or disability regulations;
5.15.7 any other issues requiring further investigation.
5.16 The report shall not include a market value for the property.
5.17 The report is for the sole use of the Customer and their appointed professional advisors only. The Customer must not disclose the contents or any part thereof to any other third party without the written permission of the Supplier.
5.18 The report may advise that further specialist investigation is required for which additional fees will be chargeable.
6. ADDITIONAL SERVICES
6.1 If at any time the Customer requires the Supplier to perform any services which are not identified on the Order (Additional Services), the Customer pays the Supplier for such Additional Services at the Supplier’s standard fee rates as set out in its fee schedule unless otherwise agreed. If the Customer requires any Additional Services, the Supplier informs the Customer of the likely additional fee to be charged. Unless otherwise agreed, the additional fee is payable after performance of the relevant Additional Service.
7. CUSTOMER'S OBLIGATIONS
7.1 The Customer shall:
7.1.1 ensure that the terms of the Order and any information it provides are complete and accurate;
7.1.2 co-operate with the Supplier in all matters relating to the Services;
7.1.3 provide the Supplier, its employees, agents, consultants and subcontractors, with access to the Customer's premises, office accommodation and other facilities as reasonably required by the Supplier;
7.1.4 provide the Supplier with such information and materials as the Supplier may reasonably require in order to supply the Services, and ensure that such information is accurate in all material respects;
7.1.5 prepare the Customer's premises for the supply of the Services;
7.1.6 obtain and maintain all necessary licences, permissions and consents which may be required before the date on which the Services are to start; and
7.1.7 keep and maintain all materials, equipment, documents and other property of the Supplier (Supplier Materials) at the Customer's premises in safe custody at its own risk, maintain the Supplier Materials in good condition until returned to the Supplier, and not dispose of or use the Supplier Materials other than in accordance with the Supplier's written instructions or authorisation.
7.2 If the Supplier's performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default):
7.2.1 the Supplier shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations to the extent the Customer Default prevents or delays the Supplier's performance of any of its obligations;
7.2.2 the Supplier shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from the Supplier's failure or delay to perform any of its obligations as set out in this clause 7.2; and
7.2.3 the Customer shall reimburse the Supplier on written demand for any reasonable costs or losses sustained or incurred by the Supplier arising directly or indirectly from the Customer Default.
8. CANCELLATION AND ABORTIVE FEES
8.1 In the event of cancellation by the Customer including where the Services are provided for a fixed price and the Supplier has started work on your Order, the Charges shall be:
8.1.1 If the cancellation notice is received during the period after the Commencement Date and before the scheduled appointment time for inspection of the property (or before the scheduled start date for providing the Services for project work), on a time and materials basis, and the Supplier shall be entitled to expenses under clause 9.3; or
8.1.2 If the Customer cancels the report after a survey or inspection has been carried out, 75% of the full price if the report type ordered is a full report or 100% if the report type ordered is an email-style report.
8.2 In the event that the Supplier cancels the Order due to a conflict of interest, no Charge is payable by the Customer to the Supplier.
9. CHARGES AND PAYMENT
9.1 The Charges for the Services shall be as set out in the Order.
9.2 Where the Services are provided on a time and materials basis, as indicated on the Order:
9.2.1 the Charges shall be calculated in accordance with the Supplier's standard daily fee rates, as set out in the Supplier’s fee schedule;
9.2.2 the Supplier's standard daily fee rates for each individual are calculated on the basis of an eight-hour day from 8.00 am to 5.00 pm worked on Business Days;
9.2.3 the Supplier shall be entitled to charge an overtime rate of 25 per cent of the standard daily fee rate on a pro-rata basis for each part day or for any time worked by individuals whom it engages on the Services outside the hours referred to in clause 9.2.2; and
9.2.4 the Supplier reserves the right to increase its standard daily fee rates, provided that such charges cannot be increased more than once in any 12 month period. The Supplier will give the Customer written notice of any such increase 2 months before the proposed date of the increase. If such increase is not acceptable to the Customer, it shall notify the Supplier in writing within 2 weeks of the date of the Supplier's notice and the Supplier shall have the right without limiting its other rights or remedies to terminate the Contract by giving 4 weeks' written notice to the Customer.
9.3 The Supplier shall be entitled to charge the Customer for any expenses reasonably incurred by the individuals whom the Supplier engages in connection with the Services including, but not limited to, travelling expenses, hotel costs, subsistence and any associated expenses, and for the cost of services provided by third parties and required by the Supplier for the performance of the Services, and for the cost of any materials.
9.4 The Supplier shall be entitled to vary the Charges to take account of any additional work required to complete the Services which was not anticipated at the time of the Order and any variation shall be notified to the Customer in writing by the Supplier.
9.5 The Supplier shall invoice the Customer as specified in the Order.
9.6 The Customer shall pay each invoice submitted by the Supplier:
9.6.1 within 30 days of the date of the invoice; and
9.6.2 in full and in cleared funds to a bank account nominated in writing by the Supplier, and time for payment shall be of the essence of the Contract.
9.7 All amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added tax chargeable for the time being (VAT). Where any taxable supply for VAT purposes is made under the Contract by the Supplier to the Customer, the Customer shall, on receipt of a valid VAT invoice from the Supplier, pay to the Supplier such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.
9.8 Without limiting any other right or remedy of the Supplier, if the Customer fails to make any payment due to the Supplier under the Contract by the due date for payment (Due Date), the Supplier shall have the right to charge interest on the overdue amount at the rate of 4 per cent per annum above the then current The Co-Operative Bank P.L.C.'s base rate accruing on a daily basis from the Due Date until the date of actual payment of the overdue amount, whether before or after judgment, and compounding quarterly.
9.9 The Supplier shall also be entitled to recover all reasonable expenses incurred in obtaining payment from the Customer where any payment due to the Supplier is late.
9.10 The Customer shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Customer shall not be entitled to assert any credit, set-off or counterclaim against the Supplier in order to justify withholding payment of any such amount in whole or in part. The Supplier may, without limiting its other rights or remedies, set off any amount owing to it by the Customer against any amount payable by the Supplier to the Customer.
10. INTELLECTUAL PROPERTY RIGHTS
10.1 All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by the Supplier.
10.2 The Customer acknowledges that, in respect of any third party Intellectual Property Rights, the Customer's use of any such Intellectual Property Rights is conditional on the Supplier obtaining a written licence from the relevant licensor on such terms as will entitle the Supplier to license such rights to the Customer.
10.3 All Supplier Materials are the exclusive property of the Supplier.
A party (Receiving Party) shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to the Receiving Party by the other party (Disclosing Party), its employees, agents or subcontractors, and any other confidential information concerning the Disclosing Party's business or its products or its services which the Receiving Party may obtain. The Receiving Party shall restrict disclosure of such confidential information to such of its employees, agents or subcontractors as need to know it for the purpose of discharging the Receiving Party's obligations under the Contract, and shall ensure that such employees, agents or subcontractors are subject to obligations of confidentiality corresponding to those which bind the Receiving Party. This clause 11 shall survive termination of the Contract.
12. LIMITATION OF LIABILITY: THE CUSTOMER'S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE
12.1 Nothing in these Conditions shall limit or exclude the Supplier's liability for:
12.1.1 death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
12.1.2 fraud or fraudulent misrepresentation; or
12.1.3 breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
12.2 Subject to clause 12.1:
12.2.1 * the Supplier shall under no circumstances whatever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and
12.2.2 The Supplier shall under no circumstances whatever be liable to the Customer for any losses which neither party could reasonably foresee would result from the Supplier’s failure to comply with these Conditions at the time that the Contract was formed; and
12.2.3 if the Services are provided as part of a project (as set out in the Order) (Project), the Supplier’s liability for loss or damage suffered by the Customer in the event of any breach of the Contract is limited to the proportion of such loss or damage suffered by the Customer in the event of any breach of the Contract that it would be just and equitable to require the Supplier to pay having regard to the extent of responsibility of the Supplier for the same; and
12.2.4 the Supplier's total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £1,000,000.
12.3 Except as set out in these Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
12.4 The Services are intended only for the Customer and no liability is assumed towards any other party and nothing in the Contract shall confer or purport to confer on any third party a benefit or right to enforce any provision of these Conditions.
12.5 This clause 12 shall survive termination of the Contract.
13.1 Without limiting its other rights or remedies, each party may terminate the Contract with immediate effect by giving written notice to the other party if:
13.1.1 the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or (being a company) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986 or (being a partnership) has any partner to whom any of the foregoing apply;
13.1.2 the other party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than (where a company) for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
13.1.3 a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of that other party (being a company) other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
13.1.4 the other party (being an individual) is the subject of a bankruptcy petition or order;
13.1.5 a creditor or encumbrancer of the other party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days;
13.1.6 an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the other party (being a company);
13.1.7 a floating charge holder over the assets of that other party (being a company) has become entitled to appoint or has appointed an administrative receiver;
13.1.8 a person becomes entitled to appoint a receiver over the assets of the other party or a receiver is appointed over the assets of the other party;
13.1.9 any event occurs or proceeding is taken with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 13.1.1 to clause 13.1.8 (inclusive);
13.1.10 the other party suspends or ceases, or threatens to suspend or cease, to carry on all or a substantial part of its business; or
13.1.11 the other party (being an individual) dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his own affairs or becomes a patient under any mental health legislation.
13.2 Without limiting its other rights or remedies, the Supplier may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under this Contract on the due date for payment.
13.3 Without limiting its other rights or remedies, the Supplier shall have the right to suspend provision of the Services under the Contract or any other contract between the Customer and the Supplier if the Customer becomes subject to any of the events listed in clause 13.1.1) to clause 13.1.11, or the Supplier reasonably believes that the Customer is about to become subject to any of them, or if the Customer fails to pay any amount due under this Contract on the due date for payment.
14. CONSEQUENCES OF TERMINATION
14.1 On termination of the Contract for any reason:
14.1.1 the Customer shall immediately pay to the Supplier all of the Supplier's outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, the Supplier shall submit an invoice, which shall be payable by the Customer immediately on receipt;
14.1.2 the Customer shall return all of the Supplier Materials and any Deliverables which have not been fully paid forUntil they have been returned, the Customer shall be solely responsible for their safe keeping and will not use them for any purpose not connected with this Contract. * If the Customer fails to return such Supplier Materials and Deliverables, then the Supplier may enter the Customer's premises and take possession of them;
14.1.3 the accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination shall not be affected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and
14.1.4 clauses which expressly or by implication have effect after termination shall continue in full force and effect.
15. COMPLAINTS AND ALTERNATIVE DISPUTE RESOLUTION
15.1 In the event that the Customer has a complaint regarding the standard of service that has been provided, the Customer shall follow the Supplier’s formal complaint handling procedure, a copy of which is available on request from the Director of the Supplier, and the parties shall attempt in good faith to resolve the complaint.
15.2 If the parties are unable to resolve any dispute under Stage One or Stage Two of the complaint handling procedure, either party may refer any dispute under the Contract to adjudication under the Scheme for Construction Contracts (England and Wales) Regulations 1998, Part 1. The parties shall attempt to agree the identity of the adjudicator. If the parties fail to reach such agreement within 5 days after one party notifies the other that it wishes to agree the identity of the adjudicator, the adjudicator shall be appointed by the President or Vice-President for the time being of the Royal Institution of Chartered Suppliers. The adjudicator’s decision shall be binding on the parties provided that any dispute in connection with the enforcement of a decision of the adjudicator shall be referred to the court.
16.1 Force majeure:
16.1.1 For the purposes of this Contract, Force Majeure Event means an event beyond the reasonable control of the Supplier including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
16.1.2 The Supplier shall not be liable to the Customer as a result of any delay or failure to perform its obligations under this Contract as a result of a Force Majeure Event.
16.1.3 If the Force Majeure Event prevents the Supplier from providing any of the Services for more than 26 weeks, the Supplier shall, without limiting its other rights or remedies, have the right to terminate this Contract immediately by giving written notice to the Customer.
16.2 Assignment and subcontracting:
16.2.1 The Supplier may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights under the Contract and may subcontract or delegate in any manner any or all of its obligations under the Contract to any third party or agent.
16.2.2 The Customer shall not, without the prior written consent of the Supplier, assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
16.3.1 Any notice or other communication required to be given to a party under or in connection with this Contract shall be in writing and shall be delivered to the other party personally or sent by prepaid first-class post, recorded delivery or by commercial courier, at its registered office (if a company) or (in any other case) its principal place of business, or sent by fax to the other party's main fax number.
16.3.2 Any notice or other communication shall be deemed to have been duly received if delivered personally, when left at the address referred to above or, if sent by pre-paid first-class post or recorded delivery, at 9.00 am on the second Business Day after posting, or if delivered by commercial courier, on the date and at the time that the courier's delivery receipt is signed, or if sent by fax, on the next Business Day after transmission.
16.3.3 This clause 16.3 shall not apply to the service of any proceedings or other documents in any legal action. For the purposes of this clause, "writing" shall not include e-mails and for the avoidance of doubt notice given under this Contract shall not be validly served if sent by e-mail.
16.4.1 A waiver of any right under the Contract is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
16.4.2 Unless specifically provided otherwise, rights arising under the Contract are cumulative and do not exclude rights provided by law.
16.5.1 If a court or any other competent authority finds that any provision of the Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of the Contract shall not be affected.
16.5.2 If any invalid, unenforceable or illegal provision of the Contract would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
16.6 No partnership: Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.
16.7 Third parties: A person who is not a party to the Contract shall not have any rights under or in connection with it.
16.8 Variation: Except as set out in these Conditions, any variation, including the introduction of any additional terms and conditions, to the Contract, shall only be binding when agreed in writing and signed by the Supplier.
16.9 Governing law and jurisdiction: This Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales, provided that Consumers shall be permitted to bring proceedings in any court of competent jurisdiction in their country of residence.
* Not applicable to Consumers.
Issue 1 August 2012